Refund Policy

All sales are final

Savvy Singing Academy LLC sells digital downloadable content that is delivered instantly, so all sales are final and we do not offer refunds or exchanges. Please read the product page, preview and FAQ before you buy, and email us first if you are unsure which guide or class is right for you.

Limited exceptions

• Duplicate charges for the same product.
• A file that cannot be delivered at all and we are unable to fix it.
• Anything required of us by law or by our payment processor.

How to contact us about an order

Email support@savvysingingacademy.com with your order number and the email address used at checkout. We reply within 3 business days.

If an exception is approved

In the rare case we approve one of the exceptions above, the amount is returned to your original payment method through Stripe within 5-10 business days, depending on your bank.

Download issues

If a download fails or a file will not open, email support@savvysingingacademy.com and we will resend your links right away, you can also resend them yourself from the downloads page.

Future products

Our online class and membership are coming soon. Any refund or cancellation terms specific to those products will be shown at the time of purchase; a membership can be cancelled at any time to stop future renewals, with access continuing to the end of the paid period. The all-sales-final policy above applies to classes as well.

Questions

Savvy Singing Academy LLC is the seller of record for every order and payments are processed securely by Stripe. If a charge looks unfamiliar, contact support@savvysingingacademy.com before disputing it and we will sort it out quickly.